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Calling a Tow Truck Service 101

Tips & Tricks for Your First Time Calling a Tow Truck Service

Learning the essentials of calling a tow truck service should be taught in every driving course. Unfortunately, it is not something that we think to teach new drivers. Regardless of how great a driver you are, odds are you will need to call a tow truck service at least once in your life. Here are some tips and tricks to keep in mind when you need to call a tow truck service.

Tip #1: Check yourself and your passengers for injuries

Your health is the number one priority. Do a quick check to ensure that you and your passengers do not have any injuries. If you are seriously injured or have any neck or back pain, do your best not to move until emergency services arrive to assist you.

Tip #2: Get your car to safety

Did you run into sudden car problems on your morning commute? Before you pull out your phone, it is extremely important that you pay attention to your surroundings. If you can, pull over on the side of the road or onto the shoulder of a highway. If your car is not drivable, make sure to immediately put your hazards on. If you have emergency road flares or triangles, now is the time to use them. That being said, be extremely careful when you exit your vehicle. Always make sure you are out of harm’s way!

Tip #3: Details, details, details!

Once you pull over to the side of the road and have the appropriate flares/triangles/hazards combination in place, now is the time to give your tow truck service a call. The more pertinent details you can give to the tow truck service dispatcher, the better. You need to remain calm at all times. While the location is one of the most important details, here are some other things that can ensure the proper towing team arrives to your destination:

– Cause of the call (dead battery, accident, flat tire)

– Make and model of your vehicle

– Accessibility (is your vehicle easily accessible or will the towing service team face any obstructions?)Are there other vehicles involved?

– Having a good grasp of the situation will allow the dispatcher to send out the perfect team, tools, and towing truck to help you.

Tip #4: Arrange Alternate Transportation

If you were driving alone when the incident happens, you will be able to tag along with the tow truck driver when they bring your vehicle to the repair shop. That being said, if you have passengers in the car with you, now would be a good time to arrange alternate transportation for everyone. 

Tip #5: Stay Calm & Document the Situation

Needing to call a tow truck service is never fun. That being said, professionals are on their way to you and will do everything in their power to get you and your vehicle to safety. If you are still on the side of a busy highway, remain in your vehicle at all times. When the tow truck service arrives, they will set up a safety perimeter. You can ask your tow truck driver to help you safely take pictures in order for you to have adequate documentation for your insurance provider.


Do you remember what your first time being towed was like? Leave a comment below and let us know!